Help

Dormant Accounts

Updating your phone Number

Updating your email address

Account Closure

Service Interruptions

Account Options

___________________________________________________________

The website is operated by BV Gaming Limited (trading as “Smooth Spins”), a company registered in Gibraltar (company registration number 42734). BV Gaming Limited's registered office is located at Suite 23, Portland House, Glacis Road, Gibraltar, GX11 1AA and its trading office is located at Suite 2:01, World Trade Center, Bayside Road, Gibraltar, GX11 1AA.

The Smooth Spins brand is being used under licence from Global Media Group Services Limited.

BV Gaming Limited is licenced and regulated as an online gambling operator in: 1. Great Britain by the Gambling Commission of Great Britain under account number <a href="https://registers.gamblingcommission.gov.uk/39576" target="_blank" rel="nofollow noopener noreferrer">39576</a>, 2. For users located in any other jurisdictions, in Gibraltar, BV (Gibraltar) Limited is licenced by the Government of Gibraltar under licence numbers 001 and 014 and regulated by the Gibraltar Gambling Commissioner. We may also require documents from you for your account verification before you can withdraw funds, please <a href="https://helpcentre.smoothspins.co.uk/en/articles/264840-what-documents-may-be-required" target="_blank" rel="nofollow noopener noreferrer">Click here for more details</a>.

<a href="https://www.gamcare.org.uk/get-support/talk-to-us-now/" target="_blank" rel="nofollow noopener noreferrer">The National Gambling Helpline number (0808 8020 133)</a>

Terms & Conditions

Privacy Notice

Cookie Notice

Fairness

Safer Gambling

Affiliates

Careers

Contact Us

Main Site

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.